FAQs
All you need to know about products
Products
Are KickForce products dishwasher safe?
Yes. KickForce products are dishwasher safe.
Are KickForce products microwave safe?
While the plastics used in KickForce brand products are BPA free, microwaving is strongly discouraged.
Are KickForce products freezer safe?
Generally, we do not recommend freezing KickForce brand shaker bottles. Like most plastic bottles, our shaker bottles may become brittle and more susceptible to cracking or breaking when frozen.
Can I mix hot liquids in my KickForce shaker bottle?
No. Hot or warm liquids may build up pressure within the bottle and cause the flip cap to open unexpectedly and spray contents.
What do I do if my KickForce blender bottle smells? How can I prevent this?
Certain protein and nutrition shakes can leave a less-than-desirable smell in a bottle if not cleaned out promptly. If your bottle has retained some odor, try the following:
Add some white vinegar and baking soda to the bottle and scrub. Do not close the flip cap.
Please note that BPA-free plastic can absorb smells over time. To keep your KickForce shaker cup fresh:
- Avoid storing liquids for extended periods.
- Rinse or wash the bottle between uses.
Questions regarding orders
Ordering
Can I change or cancel my order?
If you wish to cancel your order (or part of it), please contact our customer support team at support@kickforce.us as soon as possible.
Please note: If your order has already been processed by our warehouse, cancellation will no longer be possible. However, you may return the order once it is delivered.
After your return is registered, we will issue a refund to the payment method used during checkout.
Which rules apply to warranty?
If you received a product that is broken, damaged, or incomplete, you are entitled to a free replacement. We sincerely apologize for the inconvenience!
Please contact our customer service team, and we will resolve the issue for you as quickly as possible.
Is it possible to change the delivery address?
After you have paid for the order, it is not possible to change the address. Is the delivery address incorrect? Please contact customer service.
How do I check my order status?
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us.
All you need to know about shipping and returns
Shipping & Returns
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Currently, we only ship within the United States. However, we are actively working on expanding our shipping options to include international delivery in the near future. Stay tuned!
Do I have the right to return my products?
You have the right to return your purchase within 30 days of receiving your package, if the product has not been damaged or altered. When returning an order, you must pay for the cost of return shipping. Kick Force pays the difference.
First, send an email to support@kickforce.us including the word “return” and your order number in the subject
line, describing what you want to return. Place a note with your order number, your name and cause for return in the package. Send the package to:
Kick Force - C/O Returns
2615 E 3rd St
Highland, CA 92346
Handling returns normally takes 1-2 weeks after we have received the package. When the return has been registered, we will refund you or update your invoice. We will also send you a confirmation email once your return has been registered.
How long do I have to wait for my products?
Our logistic team will process your order within 2-4 working days depending the shipping method you chose when placing your order. The package will be delivered to your nearest service location. In general, shipments in the United States take no longer than 10 business days.
Where will my package ship from?
Packages are shipped from our warehouse in Phillipsburg, New Jersey.
Why is tracking showing my package hasn't moved in a couple of days?
Tracking updates may sometimes show no movement for a few days due to delay in tracking scans. It may take a couple days to update tracking information online once a shipment is scanned.
If the status remains unchanged for an extended period, you can contact the shipping carrier directly for more details or reach out to us for assistance.